Art. 10
Obligations of the Supplier for defective products, proof of damage and compensable damages
In compliance with the provisions of Art. 59 of the consumer code Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions).
10.1. The Supplier cannot be held responsible for the consequences deriving from a defective product if the defect is due to the conformity of the product to an imperative legal rule or to a binding provision, or if the state of scientific and technical knowledge, at the time in which the manufacturer has put the product into circulation, it still did not allow to consider the product as defective.
10.2. No compensation will be due if the injured party was aware of the product defect and the resulting danger and nevertheless voluntarily exposed himself to it. In the same way, defects deriving from bad and / or incorrect use of the purchased goods, from external causes (eg bumps, falls, etc.), from carelessness and improper use, are not attributable to the Supplier's responsibility.
10.3. In any case, the damaged party must prove the defect, the damage, and the causal connection between defect and damage.
Art. 11
Guarantees and methods of assistance
11. Non-compliant product
In case of receipt of a non-compliant product, it is necessary to send a report via email to info@kf8shop.com with the photos, so that the non-compliance can be acknowledged, no later than 24 hours from receipt of the product. After this period, no responsibility for the product is assumed, in line with what is stated in the previous point.
11.1. The Supplier is liable for any lack of conformity that occurs within 2 (two) years from the delivery of the goods.
11.2. The Purchaser loses all rights if he does not report the lack of conformity to the Supplier within 2 (two) months from the date on which the defect was discovered through an email to info@kf8shop.com
11.3. In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within 6 months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect of compliance.
11.4. In the event of a lack of conformity, the Purchaser may request, alternatively at his own expense for the shipment, repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is objectively impossible to satisfy or is excessively burdensome for the Supplier. Products that show clear signs of tampering or failures caused by their improper use or by external agents not attributable to defects and / or manufacturing defects are not covered by the warranty.
11.5. The request must be received in writing, by registered letter with return receipt, to the Supplier, who will indicate his willingness to proceed with it - or the reasons that prevent him from doing so - within 7 (seven) working days of receipt. In the same communication, where the Supplier has accepted the Buyer's request, he must indicate the methods of shipment or return of the goods as well as the deadline for the return or replacement of the defective goods.
